Terms and Conditions

1. Creating an Account

1.1 To use certain features of the Website (e.g. ordering Products, posting rating/reviews, receiving Betacellcare newsletters), you must set up an account with www.betacellcare.com (“betacellcare Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All your registration information is protected by our Privacy Policy.

1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your betacellcare Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your betacellcare

Account.

1.4 betacellcare will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your betacellcare account, you shall immediately notify  betacellcare.

2. Security Policy

Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

3. Price and Payment

1. The Company shall endeavour to provide the Customer with facilities/gateways to pay the Fee/Cost through UPI Payment mode, credit cards, debit cards, cash cards and internet banking.
2. It is understood and agreed by the User/Customer that the Services shall only commence after realization of money in the accounts of the Company in case online payment is being opted for by them.
3. It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate/additional terms of use prescribed by the Company.
4. We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
5. We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
6. Please allow the minimum time required for processing as specified for the test. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made in the course of the day, and the Customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver on the preferred date of delivery but the Company will not be held liable if the delivery does not take place on that day.
7. The Customer/s may also collect the reports by hand during working hours on the date mentioned on the receipt from the designated collection center/branch of the Company.
8. The test reports may also be displayed on the Website within the prescribed period and You may track the same by entering your Order ID.
9. Delivery times may vary depending on the delivery location as well as the type of product you order. Normally the Order gets delivered within 7 days .The Company reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by the Company, the same shall be credited to your credit card account within 14 working days and duly notified to you by email. Once the order has been placed and in case You wish to cancel/modify the same You may do so subject to cancellation/modification charges as prescribed.
10. It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate agreements between the third parties who provide facilities for such payment mechanism and the Company.
11. It is understood and agreed by the User/Customer that in no event whatsoever, the Company shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Price shall be the sole responsibility of the User/Customer.
12. All our product prices include all applicable statutory taxes.The Company reserves the right to charges or alter, Test price, any and all fees from time to time, without notice.
13. The User/Customer may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Website. Further, the Company reserves the right of change the Fees upon its sole discretion without any prior notice to the Customers/Users.

If the customer has made partial payment against the desired services to be availed, in such circumstances, the company may not be able to release the test reports due administrative/technical reasons.