One Stop Diabetes Solution Experience Our High- Trust and High-Performance betacell Care Diagnostic and Treatment Lab.
One Stop Diabetes Solution Experience Our High- Trust and High-Performance betacell Care Diagnostic and Treatment Lab.

Terms and Conditions

Terms and Conditions

Welcome to This Website is owned and operated by GX Medical Ashram Healthcare LLP.
The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the “Products”) from, and constitute a legally binding agreement, between you (“the Customer”, the “User” or “the Caregiver”) and
By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

  1. Creating an Account

1.1 To use certain features of the Website (e.g. ordering Products, posting rating/reviews, receiving Betacellcare newsletters), you must set up an account with (“betacellcare Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All your registration information is protected by our Privacy Policy.

1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your betacellcare Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your betacellcare


1.4 betacellcare will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your betacellcare account, you shall immediately notify  betacellcare.


  1. Security Policy

Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

  1. Price and Payment
  1. The Company shall endeavour to provide the Customer with facilities/gateways to pay the Fee/Cost through UPI Payment mode, credit cards, debit cards, cash cards and internet banking.
  2. It is understood and agreed by the User/Customer that the Services shall only commence after realization of money in the accounts of the Company in case online payment is being opted for by them.
  3. It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate/additional terms of use prescribed by the Company.
  4. We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
  5. We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
  6. Please allow the minimum time required for processing as specified for the test. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made in the course of the day, and the Customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver on the preferred date of delivery but the Company will not be held liable if the delivery does not take place on that day.
  7. The Customer/s may also collect the reports by hand during working hours on the date mentioned on the receipt from the designated collection center/branch of the Company.
  8. The test reports may also be displayed on the Website within the prescribed period and You may track the same by entering your Order ID.
  9. Delivery times may vary depending on the delivery location as well as the type of product you order. Normally the Order gets delivered within 7 days .The Company reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card. In the event the payment has been processed by the Company, the same shall be credited to your credit card account within 14 working days and duly notified to you by email. Once the order has been placed and in case You wish to cancel/modify the same You may do so subject to cancellation/modification charges as prescribed.
  10. It is understood and agreed by the User/Customer that payment mechanisms may be governed by separate agreements between the third parties who provide facilities for such payment mechanism and the Company.
  11. It is understood and agreed by the User/Customer that in no event whatsoever, the Company shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Price shall be the sole responsibility of the User/Customer.
  12. All our product prices include all applicable statutory taxes.The Company reserves the right to charges or alter, Test price, any and all fees from time to time, without notice.
  13. The User/Customer may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Website. Further, the Company reserves the right of change the Fees upon its sole discretion without any prior notice to the Customers/Users.

If the customer has made partial payment against the desired services to be availed, in such circumstances, the company may not be able to release the test reports due administrative/technical reasons.

  1. Website Availability

We take all reasonable care to ensure the availability of the Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.


  1. Prescription Medication Policy

5.1  www. takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

5.2 will not dispense any prescription medication without a valid prescription from a licensed physician.

5.3 If you are ordering prescription medication(s), you hereby confirm that you will send us an image/scanned copy of your valid prescription(s) via and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacist.

5.4 The drug information provided in the is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.

5.5 Betacellcare requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from

5.6 At Betacellcare, a Caregiver can order prescription medicines on your behalf.

  1. Copyrights, Trademarks and other Intellectual Property Rights

6.1 As per the Terms and Conditions of, the Website grants access to Users/Customers to view the content solely for visiting, ordering and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Betacellcare.

6.2 You hereby agree that you will not reproduce, duplicate or copy the content of `for any purpose unless you have been specifically permitted to do so in a separate agreement with this Website.

  1. Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.

  1. IVR Policy

By submitting our webform, you agree to receive promotional calls on the number shared, and such calls and SMS would be coming from a third-party platform.

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